Product Description
We offer a diverse range of products designed to facilitate record management with accuracy and ease. Our products, suitable for both novice and experienced users, do not require a subscription and are offered at affordable prices. With advanced features and summarized analyses, they are ideal for various applications without needing extensive technical knowledge.

Conditions for Return and Refund
We accept returns and refunds in the following situations:
• The file is corrupted and cannot be opened.
• There are technical issues with the product that cannot be resolved through our technical support.

Refund Request Period
Refund requests must be made within 14 days from the date of purchase. Requests after this period will not be accepted.

Request Process
To request a refund, follow the steps below:
Send an email to support@pilot-xls.com with the subject “Refund Request”.
Include proof of purchase and a detailed description of the issue encountered.
Our team will review your request and contact you within 3 business days.

Refund Methods
Refunds will be issued through the original payment method used at the time of purchase. Please allow 5 to 10 business days for the refund to be processed and credited to your account.

Delivery Policy
For digital products, delivery is immediate upon successful payment. Customers will receive a download link on the confirmation page and via email. The download link will remain active for 30 days from the date of purchase. Please ensure that your device is compatible with .xls files before purchasing.

Additional Support
We value user feedback. If you report a bug, we will provide a new updated version of the product at no additional cost.

Customer Responsibility
Before purchasing, it is the customer’s responsibility to verify if their device supports opening and running .xls files. We will not issue refunds for device compatibility issues.

Contact
For questions or additional assistance, contact us via email at support@pilot-xls.com.

Exceptions
Refunds are not offered in the following situations:
• Change of mind after downloading the file.
• Incorrect use of the product according to the provided instructions.
• Product purchased from an unauthorized seller or third-party market.

International Customers
Customers outside the European Union should be aware that return and refund policies may vary according to local laws. We commit to respecting international regulations and will address your concerns in accordance with applicable consumer protection laws in your country.

Legal Compliance
This policy is in compliance with the consumer protection laws of the European Union and other applicable international regulations.

Policy Updates
We reserve the right to modify this return and refund policy at any time. Changes will be communicated through this page and, if significant, through more prominent notice.
Thank you for your understanding and we are always available to help.