Privacy Policy

Last Updated: January 04, 2025

1. Introduction
At Pilot-xls, we value our customers’ privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you visit our websites, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect
Personal Information:
Full name
Tax identification number
Email address
Mailing address
Payment information
Usage Information:
Data about your interaction with our sites, including IP address, browser type, pages visited, and time spent on the sites.
Transaction Information:
Details about purchases made on our sites, including products purchased and transaction dates.
Digital Products:
We collect information about the download activity of our digital products, including the number of downloads and the date and time of each download. This information is used to ensure compliance with our Digital Delivery Policy and to enhance our service.

3. How We Use Your Information
We use the collected data for various purposes:
Order Processing: To process and ship your orders, including managing payments and deliveries.
Communication: To send updates about your order, product notifications, special offers, and other relevant information.
Service Improvement: To analyze and improve our services, personalize your experience, and provide customer support.
Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Pilot-xls’ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Pilot-xls may process your Personal Data because:
We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and is not overridden by your rights.
For payment processing purposes.
To comply with the law.

5. Information Sharing
We may share your information with:
Third-Party Service Providers:
We share information with third parties that help us operate our business, such as payment processors, delivery services, and email marketing providers. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements:
We may disclose information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, security, or the integrity of our services.

6. Information Security
We adopt appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or destruction. We use the Shopify platform to operate our online stores, which implements the following security practices:
Encryption: All data transmitted between customer browsers and our servers is protected using 256-bit SSL encryption.
Secure Storage: Customer information is stored on secure servers located in data centers with strict physical and logical access controls. Shopify uses networks protected by firewalls and other security technologies to prevent unauthorized access.
PCI Compliance: Shopify is certified as a Level 1 PCI DSS Service Provider, the highest level of compliance for payment security standards. This means all payment transactions in our stores are processed according to the highest security standards.
Multi-Factor Authentication (MFA): Shopify offers multi-factor authentication to protect store administrator accounts, adding an extra layer of security to the login process.
Continuous Monitoring: Shopify continuously monitors its networks and systems to detect and respond quickly to any suspicious activity or security threats.
Security Updates: Shopify keeps its systems up to date with the latest security patches to protect against known vulnerabilities.
While we strive to protect your personal information, it is important to remember that no data transmission over the Internet or information storage system is 100% secure. However, we take all reasonable measures to ensure the security of your information.

7. Retention of Data
Pilot-xls will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
Transactional data is retained for a minimum of 7 years to comply with tax and accounting regulations.
User account data is retained until the user requests deletion or after a period of inactivity.

8. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those in your jurisdiction.
When transferring personal data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your privacy and ensure your data is handled securely.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Pilot-xls aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Your Rights:
Right to Access: View, update, or delete your personal information.
Right to Rectification: Correct any inaccurate or incomplete information.
Right to Object: Object to the processing of your personal data.
Right to Restriction: Request a limitation on how we use your personal data.
Right to Data Portability: Receive a copy of your personal data in a structured format.
Right to Withdraw Consent: You may withdraw your consent at any time.
If you wish for your personal data and account to be removed from our system, please contact us. Upon initiation of the request, you will receive a confirmation to complete the deletion.

10. Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve your experience. You can configure your browser to reject cookies, but this may affect the functionality of our website.
Types of Cookies We Use:
Session Cookies – Essential for the operation of our service.
Preference Cookies – Store your preferences and settings.
Security Cookies – Used for security purposes.
Advertising Cookies – Used to display relevant ads.

11. Analytics
We use Google Analytics to monitor and analyze website traffic. Google may use the collected data to personalize advertisements within its advertising network.
To opt out, you can install the Google Analytics opt-out browser add-on.

12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our websites.

13. Contact
If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@pilot-xls.com