Complaints

At Pilot-xls, we understand that issues can arise. That’s why we’ve made it simple to learn how to file a complaint. Your feedback matters because it allows us to address your concerns quickly and efficiently. In addition, filing a complaint helps us improve our services and enhances customer satisfaction.

How to File a Complaint
If you’re wondering how to file a complaint, follow these steps:
1 – Provide a clear and detailed description of the issue you encountered. Be as specific as possible so we can fully understand your situation.
2 – Include your order number and any supporting documents, such as screenshots or receipts. These details make it easier to resolve your issue.
3 – Send your complaint to support@pilot-xls.com via email.
Our team assists you every step of the way. By submitting accurate information, you help us address your complaint without delays.

Complaints from Customers in Portugal
For customers based in Portugal, you can submit your complaint through the Portuguese Electronic Complaints Book, an official and secure platform. Click here to access the complaints book. This platform protects your rights as a consumer by documenting and reviewing your issue in accordance with local regulations.

Complaints from International Customers
If you are an international customer, we strive to offer the same level of support.
Simply send an email with your complaint to support@pilot-xls.com, following the steps outlined in the “How to File a Complaint” section. Regardless of where you are, our dedicated team resolves your issue promptly and fairly.

Returns and Refunds
If your complaint involves a return or refund, visit our Returns and Refunds Policy page for detailed instructions. Reviewing the policy ensures you know the next steps for processing your request efficiently.

Contact Information
If you have further questions or need assistance, feel free to contact us directly:
Email: support@pilot-xls.com
We value your trust and are here to help resolve any concerns