How to File a Complaint
Last updated: 17 May 2026
Contact Support
If you have a question, complaint or issue with a Pilot XLS product, please contact us first.
Email:
Please include, when possible:
- Your order number.
- The email address used for the purchase.
- A short description of the issue.
- Screenshots or error messages, if relevant.
We aim to review and respond to complaints within 3 business days.
Digital Product Issues
Pilot XLS sells digital products delivered by download.
If your issue relates to a corrupted file, wrong file, failed download or technical problem, we may provide support, a corrected file, a replacement file or another appropriate solution, depending on the case and applicable law.
For refund conditions, please read our Refund and Returns Policy:
Formal Complaints
If the issue is not resolved through support, you may submit a formal complaint through the official complaints or consumer protection channels available in your country or region.
Where applicable, you may also use the official Electronic Complaints Book platform:
Consumer Rights
Nothing on this page limits or excludes any mandatory consumer rights that cannot be excluded under applicable law.
Related Policies
Terms and Conditions of Use
https://pilot-xls.com/terms-and-conditions-of-use/
Refund and Returns Policy
https://pilot-xls.com/refund_returns/
Privacy Policy
https://pilot-xls.com/privacy-policy/
